Return Policy

CAN I RETURN MY ITEM FOR A REFUND?

We're 100% committed to making you happy. If you wish to return your item/s, please contact us at info@violetstudiostore.com with the reason for return, within 14 days of receiving your order (according to the delivery date on the tracking record), and we will provide the return instructions if your order is eligible for refund/replacement.

Once your refund has been processed, you will receive an email to the email address provided at checkout to confirm.

Returns without prior communication with us will not be accepted. Returns made will be offered a replacement or be refunded to your original payment method. If the payment was made using credit/debit card, there might be a lead time required by your bank for the refund to be processed. If you do not receive your refund within 10 working days of receiving your refund confirmation email please contact your bank.

If your product/s is/are discontinued or out-of-stock, it may not be possible to offer a replacement. In this case you will be refunded, if eligible.

If you request a replacement with a case that has a higher cost than the original purchase, you will be expected to place a new order and request a refund for the original purchase.

All returns MUST be received in a resaleable condition within 5 working days of the authorisation of the return by our team to be eligible for exchange or refund unless otherwise agreed by our customer service team.

Any return/refund requests made after 14 working days will not be considered.

DO YOU PROVIDE A RETURN SHIPPING LABEL?

Please note that customers are responsible for all the fees involved with returning items unless our customer service team advise you otherwise. Returned packages remain the responsibility of the customer until it is received by our team.

We encourage you to use a tracked and insured delivery service to return your item/s as Violet Studio will not be held responsible for any lost or damaged items on their way back to us.

CAN I RECEIVE A FULL REFUND FOR MY ITEM/S?

Please be advised that all shipping fees are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product/s in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.